RETURNS, REFUNDS & EXCHANGES
Our refund policy is 30 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Mail your return to us at: LifeShine Australia 2/91 Broome St Maroubra NSW Australia 2035.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable period of time.
We only replace items if they are defective. If you need to exchange it for the same item, please send us an email first at . If your item is deemed eligible for an exchange, you can then send your item to: LifeShine Australia 2/91 Broome St Maroubra NSW Australia 2035.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.